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Here is a selection of frequently asked questions - just click on the questions below to find the answers. If you need any other help, please feel free to contact us at: help@infohealth.co.uk
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| Introduction (back to top) |
| InfoHealth™ is the first truly interactive healthcare website focused on allowing you to manage your healthcare needs. Because we are on the Internet, we can offer you more choice and more products than you would find in a traditional store and we can do that 24 hours a day 365 days a year! We are also committed to using the latest technologies to offer you a unique healthcare experience. You still enjoy all of the benefits of shopping in your local store with the highest quality products, the best service, and low prices - and Yes, you even get delivery to your doorstep.
InfoHealth™ is a registered Retail Pharmacy with the Royal Pharmaceutical Society of Great Britain,
registration number 1090506 and as such operates under the Society’s guidelines.
InfoHealth™ is the trading name of
infoHealth Ltd whose registered office is
1st Floor Offices, Milton Road,
Harrow, Middlesex, HA1 1XB (Company Registration Number: 4004930).
For further information please write to:
InfoHealth™
Ltd
P.O. Box 2316
Coulsdon
Surrey
CR5 3RZ
For professional matters please
address them to:
Superintendent Pharmacist, Mr
Pankaj Mahidharia
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| I need Help! (back to top) |
| This is the general Help file for InfoHealth™, and should answer most of your questions.
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| Where can I find more Help? (back to top) |
| If you can't find what you're looking for here or in any of the specific online help files, then please feel free to contact Customer Services using the details listed below:
Telephone 01737 553485, between 9am to 6pm Monday to Friday, or email us at orders@infohealth.co.uk with your question.
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| Help! I'm lost! (back to top) |
| Don't worry, it's quite easy to find your way around once you know how!
Use the blue section along the left of the viewer screen to move to important locations within the site. These have been separated into two main sections, one for a list of the main departments in the e-Store and the other for a list of areas in the infoCentre.
You will also notice at the top of the page a series of icons that link to your e-Basket, deals and your account. Once you have finished using the site you can also use the log out icon to log out or simply close down the internet browser.
The 'quick links' on the left of the viewer screen help you move to different 'sub-departments' in the InfoHealth™ web site.
There are 16 major departments within the E-store all tailored to help to find exactly what you are looking for in a simple and easy to use way.
General Healthcare
Pharmacy
Personal Care
Skin Care
Supplements
Hair Colourings
Photographic
Fine Fragrances
Cosmetics
Holiday Care
Sports Products
Disability Aids
Mother and Baby
Electrical Products
Special Offers
Seasonal Products
If you ever get lost, just head for the main InfoHealth homepage, you can do this by clicking on the main infoHealth™ logo in the far top left of every screen.
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| How do I search for something? (back to top) |
| The search facility is located at the top of the screen. Just enter a couple of words relating to what you are looking for, and click the 'go' button to see a list of matching results.
Searches are specific to the type of search i.e. department, product or health article. So for instance if you searched for the word 'Aspirin' by PRODUCT, you would find a list of products containing the word aspirin, but if you search by ARTICLE it will bring up medical information relating to aspirin.
Tip - try to avoid using lots of words and/or very common words like 'the', because these will result in a very long list of search results.
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| How does my shopping basket work? (back to top) |
| Just like a shopping basket in a supermarket, you can put things in your basket (by clicking on the 'basket' button next each product) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committing to a purchase until you take your selected item(s) through the checkout.
You will notice that for a number of products, in particular in the Pharmacy sections, you will not be able to specify a quantity you may want. Instead you are restricted to a drop down list which allows a maximum quantity of ‘3’ for anyone product. This is in line with pharmacy guidelines for the sale and supply of medicines. Our Pharmacists will review all such products that are ordered before they are supplied. Also when purchasing any item that have a ‘Green’ pharmacy cross against it, you will be asked to fill out a simple questionnaire. This questionnaire will also be reviewed by our pharmacists.
To collect items in your basket you will be asked to register with infoHealth. Your personal shopping basket is stored on our website and NOT your computer at home or at work, so you can login on different computers to build up your basket over a period of time before you actually decide to go to the Checkout.
You can check what is in your basket at any time by clicking on the shopping basket icon at the top of the screen. If you want to remove something, simply change the quantity to zero (0) and click on recalculate/update basket.
When you have finished your shopping, click on 'checkout'. At this point you will have to register or log in, then enter your payment and delivery details.
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| How do I register? (back to top) |
| You will be asked to register automatically by the website when you are about to enter a secure area of the website. This is because there are a number of areas in the website which are for registered users only, therefore when you are about to enter one of these areas the website will ask you to either register or enter you login details.
When you register, we collect the information we need to fulfil your order, or to contact you if there is a problem. During registration, you are presented with the full terms and conditions of our online shopping service. You will have to accept these terms to proceed with the registration process. You will need to provide your details including your name, address, contact telephone number, but you don't have to enter your credit card details. With infoHealth we do not hold any of your credit card details on our servers at any time. All credit card transactions are processed through WorldPay™.
You only need to register once for full access to the InfoHealth™.
We also have affiliated links to other websites, who may ask you to register with them.
You should remember that your registration details are not passed onto a third party without your consent, and you should keep your infoHealth™ password in a safe place, as this provides anyone access to your personal details, as well as your previous orders and medical records.
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| What happens if my details change? (back to top) |
| You can change your details online, such as your telephone number, by going to the 'Account' icon at the top of the screen.
If you have any problems or questions then please telephone 01737 553485 between 9am to 6pm Monday to Friday, or e-mail us at orders@infohealth.co.uk
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| Can I place an order and arrange for it to be sent to another address? (back to top) |
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Yes! You have an online address book, which you can use to store any address that you would like to nominate for delivery of goods (e.g. if you want to send a Perfume as a gift, you can even have items specially gift wrapped!).
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| How do I check/change my order? (back to top) |
| You are free to amend your order before you make any payment by going to your basket, once you have placed an order, our staff will start processing it so depending on the type of order please contact us:
General Goods:
To check the status of an order that you have placed by going to your account and selecting the ‘View Orders’ tab. You can even go to a previous order and re-order any items you purchased previously, directly from here. Saving you time trying to find all the items through the e-Store!!
If the order still has a 'awaiting dispatch' status, then please contact our customer services department, who will ensure that the order is cancelled and you receive a full refund.
Prescription medicines and pharmacy medicines:
Our Pharmacists check all Prescriptions and Pharmacy medicines before they are dispatched to you. There are very strict guidelines to which the supplies of these medicines have to follow, therefore if you have any queries regarding a Prescription or Pharmacy medicine then please contact our Pharmacists who will be able to deal with your query more specifically.
Telephone 01737 553485 between 9am to 6pm Monday to Friday, or e-mail us at: orders@infohealth.co.uk
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| Is it safe to give my bank account or card details online? (back to top) |
| Yes. We encrypt your order and the transaction details to make sure that they are completely safe as they cross the Internet.
Safe Shopping with InfoHealth: You can be totally confident when you are shopping with infoHealth™. We do not store or handle your credit card details. All credit card transactions are processed through WorldPay™. WorldPay™ is one of the largest Internet banks that process credit cards for their customers. All your credit transactions are processed on the WorldPay™ Secure Servers that encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The latest versions of Explorer (3.0 and up) and Netscape (3.02 and up) both support this secure connection.
For further details please have a look at the WorldPay’s website at www.worldpay.com or telephone us on 01737 553485 between 9am to 6pm Monday to Friday, or e-mail us at orders@infohealth.co.uk
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| Do you deliver overseas? (back to top) |
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Yes we can. However, we do not deliver orders for Prescriptions and Pharmacy only medicines to certain countries. All other lines can be delivered to international destinations, subject to a special delivery charge. All charges are calculated in your basket before you confirm the order.
Even if you have placed an order for any items we cannot supply, we will e-mail you telling you, that items cannot be supplied and we will off course provide a full refund for those items.
If you are not sure if we can supply any items over seas then do not worry, either telephone us on 01737 553485 between 9am to 6pm Monday to Friday, or e-mail us at orders@infohealth.co.uk.
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| What payment/switch/credit cards do you accept? (back to top) |
| Because WorldPay™ handles all payment transactions, this allows us to accept all major forms of debit and credit cards. For further details please go to www.worldpay.com
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| Can I return goods? (back to top) |
| At infoHealth™ we aim to provide a first class service for our customers. However, should you discover a problem upon delivery, we want to help put matters right. Simply contact the customer service team and they will do all they can to help you out.
Goods purchased that are to be returned to InfoHealth by the customer must be authorised prior to return. Goods can only be accepted for credit if returned in the original packaging and condition.
When returning an item remember to include your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the original packaging and please do not forget to tell us if you want a replacement or a refund. You will be responsible for any returned goods until they reach our warehouse, so please make sure you get proof of postage. In the unlikely event of a lost package you will be responsible for claiming from Royal Mail. At present Royal Mail compensation is limited to £26 sterling so if the value of goods being returned is greater than this you may wish to consider using a recorded delivery service.
For goods returns please call 01737 553485 for authorisation code. between 9am to 6pm Monday to Friday, or e-mail us at orders@Infohealth.co.uk
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| Prescriptions (back to top) |
| We dispense
only Private prescriptions that has been prescribed by a Doctor registered in the United Kingdom. However there are some types of products and prescriptions that we do not dispense and deliver. For further details please contact our Pharmacists who will be more than happy to discuss this with you.
Telephone 01737 553485 between 9am to 6pm Monday to Friday, or e-mail us at orders@Infohealth.co.uk
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| Disability Aids (back to top) |
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We carry a very comprehensive range of Disability Aids, but in some instances we may need to order certain items specially for you. If you have a specific request for an item on the website or there is something else you are looking for, contact our orders department who will more than happy to discuss your requirements.
Telephone 01737 553485 between 9am to 6pm Monday to Friday, or e-mail at orders@infohealth.co.uk
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